Job Posting for Telecaller

Naavigo, a dynamic IT Services & Consulting firm, is currently seeking enthusiastic and skilled Telecallers to join our vibrant team. As a Telecaller at Naavigo, you will be the first point of contact for our clients, providing exceptional service and support. Our ideal candidate is someone who is not only adept in communication but also possesses a genuine passion for customer interaction.

Responsibilities:

• Effectively handle inbound and outbound calls with a focus on customer satisfaction 📞.
• Collaborate with the sales team to generate leads and set appointments 🤝.
• Maintain and update customer database with detailed call records 📊.
• Communicate with clients to understand their requirements and offer solutions 🗣️.
• Use AI tools to streamline call processes and improve efficiency 🤖.
• Keep abreast with product knowledge and company offerings 🔍.
• Provide feedback on customer interactions and suggest improvements 🔄.
• Meet daily, weekly, and monthly call targets with a high level of proficiency ⏰.
• Handle customer queries and complaints with patience and empathy 🌐.
• Assist in creating scripts and call guidelines for effective communication 📜.

Requirements:

• Proven experience as a Telecaller, Customer Support Executive, or similar role 📐.
• Excellent communication and persuasion skills 🎨.
• Familiarity with AI-based calling tools and CRM software 🤖.
• Ability to multitask and manage time effectively 🔄.
• Strong listening skills and attention to detail 🔍.
• Ability to work independently and as part of a dynamic team 🤝.
• Persistent and results-oriented mindset 📈.

Additional Information:

• Role: Telecaller
• Industry Type: IT Services & Consulting
• Department: Sales and Customer Service
• Employment Type: Full Time, Permanent
• Role Category: Customer Service and Telecalling
• Education: UG: Any Graduate, PG: Any Postgraduate. Training in telecalling or customer service is a plus.
• Perks and Benefits: Flexible working mode 🏡.

Key Skills:

• Proficiency in handling telecommunication systems.
• Strong command over language and effective communication skills.
• Ability to work under pressure and meet calling targets.
• Empathetic listener and persuasive speaker.

Who You Are:

• A proactive communicator, comfortable with interacting with diverse clients 📖.
• An efficient problem-solver with a customer-centric approach 💡.
• Adaptable to various communication styles and techniques 🔄.
• Capable of managing multiple tasks and prioritizing effectively ⏰.
• Detail-oriented and attentive to client needs and feedback 🧐.
• Aligned with Naavigo’s core values of integrity, customer-focus, and excellence 🌐.

What You’ve Done:

• Successfully managed large volumes of calls in previous roles 🚀.
• Demonstrated exceptional customer service skills consistently 🔄.
• Collaborated effectively with team members for joint objectives 🤝.
• Contributed to improving customer satisfaction and call quality 🌱.

What You’ll Do at Naavigo:

• Foster Positive Customer Relationships: Build and maintain strong, long-lasting customer connections.
• Enhance Team Performance: Contribute to team efforts by training and supporting colleagues.
• Drive Customer Satisfaction: Prioritize and resolve customer issues, ensuring a positive experience.

What Success Looks Like:

• Achieving and surpassing call targets and customer satisfaction benchmarks 🚀.
• Receiving positive feedback and commendations from customers and team members 👍.
• Collaborating effectively within and across teams for shared goals 🤝.
• Continual personal and professional development, contributing to Naavigo’s success 📈.
• Upholding and advancing Naavigo’s values and reputation in the industry 🌐.

Culture:

• A supportive and encouraging team environment 🤝.
• A culture of inclusivity and collaboration 🤗.
• Flexibility for a harmonious work-life balance 🏡.
• An opportunity to be an integral part of Naavigo’s growth and mission in the IT sector 🌐.